Real Customer Service

After being released from Lakewood Hospital this past March, I was still extremely weak. I could barely walk and couldn't get myself in and out of bed.

There was no place for me to sleep except for one of my living room chairs. Since I had spent two nights sleeping in an upright sitting position, I knew there had to be something better.

In conversation with a good friend, we decided that I needed a La-Z Boy recliner. She called to make arrangements for me because I was still very sick.

Bob and Mike at the La-Z Boy Store on Brookpark Rd. in N. Olmsted bent over backward to get me the recliner as quickly as possible. They started by answering the phone a half hour before the store opened and then they went into full throttle. They found the sale chair we were requesting and after the delivery people said they couldn't deliver until Monday, Bob and Mike called the owner, Ted, and got his van.

Within four hours of contacting their store, my La-Z Boy was delivered and set up in my living room.

These two men went to extraordinary lengths to get me my chair. I have never had any retailer go through so much to provide me with what I needed.

In these tough economic times, competition is stiff. One of the deciding factors for those looking to make a large purchase such as furniture is customer service. I thought that I'd share my story so that other Lakewooders would know about this La-Z Boy store. This is the place to go when you decide to buy a recliner.

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Volume 5, Issue 11, Posted 7:00 PM, 06.03.2009