Residents' Families Rate Ohio Nursing Homes

Family members of Ohioans who live in nursing homes are generally satisfied with the care and services their loved ones receive there, according to the results of the 2010 Nursing Home Family Satisfaction Survey, released this week by the Ohio Department of Aging. While the statewide average satisfaction score for facilities was 87.93 (out of a possible 100) Lakewood's own Lakewood Senior Healthcare Campus came in the top ten with a score of 97.4.

In response to this news about Lakewood Senior Healthcare Campus, as well as all three other nursing facilities under O'Neill Management here in Ohio, Mr. O'Neill lauded them saying, "I am extremely proud of these accomplishments as I feel they substantiate and reinforce the tremendous dedication of our staff and the pride they take in caring for our residents."

"Making important choices about where a loved one receives care should start with information, and who better to provide that information than other families who have made similar decisions," said Barb Madden-Petering, interim director of the department. "The satisfaction ratings, along with other information about facilities available in the Long-term Care Consumer Guide, are valuable tools to help families and individuals access choice, remain independent and enjoy a high quality of life."

"I am very pleased that Ohio's nursing homes are using the information provided in this and similar surveys to improve the care and services they are providing for their consumers," added Beverley Laubert, the State Long-term Care Ombudsman, whose office is housed within the department and who oversaw the survey. "Working together with facilities, residents, residents' families and advocates, we are transforming the state's long-term care system into one in which consumers can expect excellence and person-centered care."

The survey asked family members their opinions on activities, administration, admission, choices, direct care and nursing, laundry, meals and dining, social services, therapy and general satisfaction. Researchers identified two key questions that sum up the respondent's perception of the home: "Overall, do you like this facility?" and "Would you recommend this facility to a family member or friend?"